OUT THE TOUT!
Following on from our action against ticket touts last season, the Club is stepping up its campaign to ensure that as many tickets as possible end up in the hands of genuine supporters.
We are well aware that tickets for "sold-out" matches are still finding their way in to the hands of ticketing organisations and that our tickets are being widely advertised in the press at exorbitant prices. Rest assured, we do not - and will not - turn a blind eye to this practice.
In line with our actions last season, the Club will again be taking the offensive against touting by confiscating Season Tickets and Memberships, banning those responsible from attending matches at White Hart Lane, and taking action in the County Court against individuals and companies who have been touting our match tickets.
For example, for last season's Arsenal home match, we were alerted to a number of organisations offering tickets in all parts of the Stadium, including corporate hospitality areas, and we took immediate action. As a result, over 200 tickets sold on the black market were traced. The owners of the original tickets had their Season Tickets or Memberships cancelled for the remainder of the Season without compensation and those people have also been banned indefinitely from attending all future matches at White Hart Lane.
We are also aware of tickets now being advertised for forthcoming high profile matches. We are working hard to trace the original owners of these tickets with a view to cancelling Season Tickets or Memberships for the remainder of the season - again without any refunds. We will also ban the individuals involved from receiving tickets for any future matches at White Hart Lane. This season, as a further step to eradicate ticket touts from White Hart Lane, we will also consider using our match programmes to "name and shame" those Season Ticket holders or Members who let everyone else down by selling on their tickets.
Touts prevent true supporters from attending games unless they are prepared to pay outrageous prices. Touts don't care for the Club or our supporters . Touts are unscrupulous and will sell tickets to anyone who is prepared to pay their price - even away supporters. This is unfair to our loyal fans and can easily result in crowd trouble.
The Club is determined to stamp out touting whenever possible - but we need the help of genuine fans. If you have been a victim of a tout or you suspect someone sitting near you is touting our tickets, please e-mail us at firstname.lastname@example.org or contact us on 0870 420 5000. We will treat your call in total confidence and with your help we will OUT THE TOUT at White Hart Lane.
WARNING: If you are tempted to sell your ticket to a tout think again. You risk having your Season Ticket or Membership confiscated for the rest of the Season without receiving a refund and you will be banned from White Hart Lane indefinitely. You also risk being "named and shamed" in our match programmes.