Clearly with the volumes involved, this is a process that will take several weeks to complete in full, but we are working to get all Season Tickets and Membership information to all members as soon as possible and to get Membership cards to non-Season Ticket members in advance of our early on-sale dates so that they have the necessary information before tickets go on sale.
All packs and Season Ticket books will be with supporters by the end of July at the latest.
Every effort will be made to get packs to members who are joining now by the end of July, but to have a better chance of receiving packs in that timeframe, our advice is to sign up sooner rather than later!
SEASON TICKET COLLECTIONS
Any supporters who have requested to collect their Season Tickets will be sent a postcard to confirm that their individual pack is ready for collection from the Paxton Road Ticket Office. Supporters are requested to wait for receipt of this card before attempting to collect their Season Ticket, as it is unlikely to be ready before this point.
To make it easier for supporters to collect their Season Tickets, the Ticket Office will remain open until 7.00pm each Thursday evening from July 12 until August 9. Additionally, the Ticket Office will be open between 10.00am and 4.00pm on Saturday July 21 and Saturday July 28.
May we politely point out that supporters WILL NOT be able to collect their Season Ticket books on any matchday, including our first home league match against Everton. Given the number of supporters who have opted to collect this would be operationally impractical and compromise our normal matchday ticketing processes.
Anyone who originally requested to collect their Season Ticket but now wishes to have it sent by Royal Mail Special Delivery is still able to contact the Ticket Office to request this and provide payment. Please call 0844 499 5000 and quote your Client Reference number.
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Supporters are advised that the despatch of One Hotspur Season Ticket and Membership packs will commence soon.