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New ticket sales policy to Non-Members

Posted on 30 June 2008  - 12:00

With immediate effect, supporters who are not members of the One Hotspur membership scheme will not be able to purchase tickets using cash from the Paxton Road Ticket Office unless they can also produce BOTH photographic identification (passport, driving licence etc) and a utility bill displaying the name corresponding to the photo ID and a full postal address.

New ticket sales policy to Non-Members

With immediate effect, supporters who are not members of the One Hotspur membership scheme will not be able to purchase tickets using cash from the Paxton Road Ticket Office unless they can also produce BOTH photographic identification (passport, driving licence etc) and a utility bill displaying the name corresponding to the photo ID and a full postal address.

Cheque payments must be supported with a cheque guarantee card. Supporters paying by credit/debit card may be asked for additional forms of identification at the time of purchase.

These measures have been introduced to limit the number of tickets that appear on the black market once a match goes on sale to non-members. We continue to see an increasing number of individuals attempting to purchase large volumes of tickets for matches that go on general sale. It is strongly suspected that many of these people are intent on selling these tickets on for inflated prices at the expense of genuine supporters.

For clarification, the maximum number of tickets that an individual can purchase once a match is on general sale for any one match is six.

We will refuse to sell tickets to any individual that we suspect of attempting to purchase tickets for illegal purposes.

This new step is one of a number of measures that will be introduced during the coming season as we continue our efforts to clamp down on those people and organisations who obtain tickets with a view to touting them to supporters who are desperate to get a chance to see a match at White Hart Lane.

Another procedure that will take effect from the start of the 08/09 season is an increase in spot checks within the stadium to ensure that those people that purchased the seats are the people actually using them. This will include checks on seats sold at a concession rate. Any adult found to be using a ticket which was sold at a concession rate will be immediately removed from the stadium and will also be liable to possible future bans from White Hart Lane.

We appreciate that these new processes may be an inconvenience to some and apologise for this. However, we hope that genuine Spurs supporters appreciate why they are having to be introduced as we continue our efforts to stop ticket touts preventing our real fans from coming to enjoy a visit to White Hart Lane.