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MESSAGE TO SPURS FANS FROM TICKETMASTER

Posted on 17 August 2007  - 12:00

Ticketmaster is aware that a number of Spurs supporters have experienced difficulties with the new online and telephone ticketing solutions implemented by the Club for the 2007/8 season.

Ticketmaster is aware that a number of Spurs supporters have experienced difficulties with the new online and telephone ticketing solutions implemented by the Club for the 2007/8 season.In particular, the Club has made us aware that fans have experienced problems with viewing their loyalty points, making web payments, and have been frustrated by delays to the implementation of the ticket exchange service.

These issues have led to an exceptionally large volume of telephone calls and e-mails to the Club's Ticket Office which in turn has led to reduced levels of customer service from the Club as they have struggled to respond to so many queries as quickly as supporters would ideally like.

Ticketmaster's primary objective is to offer all Spurs supporters a first class service and we therefore deeply regret that this has not been achieved so far this season. We are sorry for the inconvenience this has caused supporters and we are confident that all early season glitches have now been resolved or are being given priority attention at this time.

Please be assured that Ticketmaster will continue to work closely with the Club's Ticket Office team to respond to any supporters affected by the recent issues and to ensure that Spurs supporters do not face similar problems in the future. Thank you for your patience over recent weeks and for your continued support for the Club.