The steward training course marks the Club’s ongoing commitment to disability awareness and is designed to enhance the match day experience for all of our disabled fans, encouraging our team of stewards to explore the specific considerations of disabled people at a game.
With emphasis placed on the importance of understanding mobility issues, communication barriers and conflict resolution, the first training of its kind to be delivered in situ at a Premier League stadium ensures our stewards are best placed to develop supportive and trusting relationships with fans.
Focusing on sharing best practise and encouraging inclusive team work, the training allows the disability stewards to identify positive ways to ensure every one of our fans enjoys the Tottenham Hotspur experience on match days. Specialising in key areas including British Sign Language, the stewards, easily recognisable by their pink bibs, are committed to raising the standards for our disabled fans.
The Club’s commitment to disabled supporters extends outside of White Hart Lane as we recognise the dedication of our fans to attend all of our matches. This season, Tottenham Hotspur’s Disability Liaison Officer, Belvin Lewis, has accompanied disabled supporters to all of our away matches. Belvin looks after the needs of our fans using official Club travel and is on hand to create a fantastic experience for supporters both in and around the different stadia in the Premier League and in Europe.
James Isaac, Equalities and Inclusion Manager at Tottenham Hotspur Foundation, said: “The Stewards Disability Awareness Course has been developed by Tottenham Hotspur Foundation in partnership with Oyster Training and a number of local voluntary sector partners to enhance the match day experience for disabled people attending matches at the Club.
“We are really excited about the potential of the course in terms of how it will continue to evolve and support the personal and professional development of Tottenham Hotspur stewards. We would also like to share best practice with other professional clubs in the future.”