In the instance of it not being used, the non-refund of the voucher was clearly stated in our Season Ticket Application Brochure, our ‘terms and conditions’ at the time and in our Ticket Charter, which has been commended by the FA.
However, a small number of our supporters felt that the Club had not acted correctly and raised the issue with the Trading Standards Office of Haringey Council. We clarified the situation with the Trading Standards Office and the FA Premier League and as such invited those supporters to discuss it in person with Club Officials. Unfortunately the topic was taken up with the press despite the scheduled sit-down discussions. It is unfortunate that this was the way in which the issue was approached and as such it is necessary to make this statement to ensure further inaccuracies and misunderstandings can be avoided.
It goes without saying that all of us at the Club were disappointed with our performances in the cup competitions and that this has been a cause for disappointment all round. We are determined to get this right next season and then hopefully there will be no need for complaint. When considering season ticket prices for next season, despite increased costs including player wages, the Club's management felt that given the disappointing cup runs, it was only right that we restricted these increases to a minimum.
Season ticket renewals for next season are already under way. All current Season Ticket Holder packages were sent out on Tuesday so they should be received within the next week and the level of requests for new applications have never been higher. The Chairman in his letter to existing Season Ticker Holders stated that this summer the Club intends to strengthen and add depth to the squad in preparation for the coming season.
The Club has received some criticism from a small number of fans regarding the non-refund of the unused season ticket cup voucher, which has been reported on BBC Radio Five Live and in today’s edition of the Evening Standard.