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Carling Cup Final - ticket update

Posted on 4 February 2009  - 12:00

The sales window for One Hotspur Season Ticket Holders has now closed and the tickets purchased during this period will start going out shortly.

Carling Cup Final - ticket update

The sales window for One Hotspur Season Ticket Holders has now closed and the tickets purchased during this period will start going out shortly.

The despatch process is likely to take a week to 10 days and supporters are asked to be patient while this process is carried out.

All tickets are being sent to the registered address of the lead purchaser and will be sent via the Royal Mail's Special Delivery Service, which means a signature will be required at the point of delivery.

The overwhelming majority of Season Ticket Holders have purchased a ticket for the big day at Wembley - 18,000 tickets were sold in the first six hours of the sale.

One Hotspur Lilywhite and Bronze members will now be able to apply for remaining tickets for this match from 9.30am tomorrow morning, Thursday February 5.

Members are reminded that this will be via application only and in the likely event that demand outweighs the number of tickets available then the tickets will be allocated in line with our loyalty point structure.

Full details are below and supporters' attention is particularly drawn to the point that it does not matter at which stage of the period that members submit their application.

ONE HOTSPUR BRONZE/LILYWHITE MEMBERS

One Hotspur Bronze/Lilywhite members (i.e. Club Members) will be able to apply for tickets both online and via the telephone from 9.30am on Thursday, February 5 until 5.00pm on Monday, February 9.

Please note any applications made via the telephone will be charged a £1 per member processing fee.

If, as expected, demand from One Hotspur Bronze/Lilywhite members (i.e. Club Members) outweighs supply, tickets will be allocated according to loyalty points.

Applications will be taken in the usual way away match tickets are applied for. One ticket per membership can be applied for.

As we are unable to predict how many tickets will be available at each price to members, tickets will be allocated in best available order to successful applicants.

Please note you will need your client reference number when making your application as well as the client reference number for any other One Hotspur Bronze or Lilywhite members that you wish to sit near or with. This number can be found or on your One Hotspur Membership card.

Should you select to apply for a ticket as a group, each person's total number of loyalty points will be considered separately. For example, if five supporters apply as a group to sit together and the minimum number of loyalty points required was 100 and one person has 90, that person would be unsuccessful.

We would like to remind all Bronze/Lilywhite Members that at this stage, they are submitting an application for the match.

You are able to submit an application at any time between the application period.

Please remember that loyalty points will be used to allocate tickets should demand outweigh supply. Your chances of being successful in the ballot for tickets will not be affected by how early/late you submit your application in the application period.

Postal applications from One Hotspur Bronze and Lilywhite members WILL NOT be accepted for this match.

GENERAL SALE

It is extremely unlikely that this match will go to general sale.

Supporters can still purchase a One Hotspur Bronze or Lilywhite membership in order to apply for tickets.

However, tickets allocated to members will be done so in loyalty point order. Any new members will start with zero loyalty points.

We are unable to provide refunds for any new memberships if an application for Carling Cup Final ticket is unsuccessful.

IMPORTANT INFORMATION FOR ALL APPLICANTS

All tickets will be subject to a booking fee of £2.50 per ticket and a secure delivery charge of £4.90 per transaction.

Tickets will not be despatched from White Hart Lane, therefore tickets cannot be collected from the Ticket Office.