Skip to main content

  • Ticketing & Membership Executive


    DEPARTMENT: Ticketing & Membership
    REPORTS TO: Ticketing Office Manager
    LOCATION: Ticket Office, High Road N17

    Tottenham Hotspur is a world famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success.  

    The Ticketing team is based at the Ticket Office on the corner of Tottenham High Road and Park Lane, near the stadium and the Club headquarters at Lilywhite House. The team provides advice and assistance for those wishing to purchase tickets by phone as well as drop-in customers, and deliver all ticketing requests. On a match day, the team is supported by casual staff in pop-up ticket offices near the stadium, dealing with collections and any other queries from the public.

    Significant upcoming projects that will impact the team include strategies to cater for a season away from the Club’s home stadium in Tottenham, (White Hart Lane) and planning for the team’s return to a brand new stadium.

    Due to the nature of the role, the position will include some unsociable hours such as evenings, weekends and/or Bank Holidays to coincide with home matches, so a flexible candidate is sought.

    To apply, please send a CV and covering letter of no more than one page to applications@tottenhamhotspur.com , with the job title in the subject line, before Friday 2 December at 4pm BST. In your cover letter, please outline your salary expectations and where you heard of the vacancy.

    Regrettably, we are unable to get back to unsuccessful candidates due to the volume of applications we receive, and we ask for your understanding on this matter. Candidates successful in securing an interview can expect to hear back within two weeks of the closing deadline.

    Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    JOB PURPOSE

    To provide first class customer service in the fulfilment of ticket and membership purchases and enquiries.

    KEY RESPONSIBILITIES

    • Provide first-class customer service to all supporters contacting the Ticket Office
    • Handle all enquiries and complaints, to include via telephone, email and in person, representing the Club in a positive manner
    • Process sales and refunds (to include cash handling)
    • Produce regular ticketing and related reports
    • Work at all first team home fixtures, as well as other selected events as required
    • Support the team, sharing workload in times of pressure

    PERSON SPECIFICATION

    PERSONAL ATTRIBUTES

    • Thinks ahead, generates ideas
    • Values & respects others, builds relationships, collaborates
    • Gets things done, delivers to high standards, takes responsibility
    • Naturally organised, with a drive and flair for efficiency
    • Outstanding attention to detail and a methodical manner
    • Able to work under pressure while maintaining standards and a positive attitude

    SKILLS AND EXPERIENCE

    • At least 3 years’ experience working with ticketing systems, ideally within the sporting industry
    • Excellent and proven face-to-face customer service skills
    • Excellent general IT literacy
    • Proven strong written and verbal communication skills