Skip to main content

  • A new position has become available at the club:

    Administration Assistant

    The Club is searching for an efficient and driven Administration Assistant to work within its hospitality sales department, which has recently expanded to cater for the increased opportunities and corporate offering generated by the new stadium project.

    The Hospitality team sources and engages customers to buy hospitality experiences ranging from seasonal memberships and executive boxes, to matchday sponsorships and hospitality. The Administration Assistant will focus on providing essential administration support to ensure the effective running of the sales team and all sales initiatives, as well as supporting the organisation of non matchday events.

    The main focus of the role will be split between administrative and customer facing activities. The successful candidates will provide robust administrative support and facilitate activities for sales appointments within an in-house sales suite which replicates the new stadium hospitality offering (Stadium Project Virtual Reality Suite), which will include daily interaction with many of the Club’s most valued stakeholders.

    Due to the nature of the role, the position will include shift-work to include mornings, evenings, weekends and/or Bank Holidays, so a flexible candidate is sought. Shifts will cover 7am through to 9pm (Monday to Friday) and 10.30am through to 4pm (Saturdays, Sundays and public holidays).

    The position would suit a bright and energetic candidate with some office or administrative experience ideally accrued within an events setting.

    To apply, please send a CV and covering note of no more than one page to with the job title in the subject line, before 29 March at 4pm GMT.

    Interviews will be held piecemeal so you are encouraged so send in your application as soon as reasonably practical. Salary for the position is £18,000 per annum.

    Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.


    Job Purpose

    To provide robust and efficient administrative support to all Sales Team activities through effective teamwork and impeccable organisation, thus facilitating their delivery of New Stadium sales targets.


    Key Responsibilities

    • Prepare and ensure all client sales appointments are planned and delivered to the highest standard, to include timely invitations, access requirements, security lists, etc.
    • Process all sales team bookings accurately and within specified timeframes, including issuing and following up on agreements and contracts
    • Facilitate sales appointments by ensuring the comfort of all sales prospects through impeccable face to face customer service, to include serving refreshments
    • Liaise with internal stakeholders (to include sales, ticketing, marketing and outsourced catering teams) to ensure all corporate clients’ requirements are planned and delivered, such as event invitations, box checklist, reception lists, catering requirements, invoices and other miscellaneous requirements.
    • Provide excellent day-to-day administrative support, to encompass sales update reports, managing sales appointments diary, maintaining customer database, processing invoices and payments and assisting with written client proposals and client research
    • Deliver client experiences and events such as private evenings
    • Provide occasional Reception cover to The Club during period of temporary absence and as required

    Person Specification

    Cultural Attributes

    • Thinks ahead, generates ideas
    • Values & respects others, builds relationships, collaborates
    • Gets things done, delivers to high standards, takes responsibility

    Personal Attributes

    • Naturally organised, with a drive and flair for efficiency
    • A cheerful disposition and good sense of humour
    • Able to work under pressure while maintaining standards and positive attitude

    Skills and Experience

    • Excellent and proven face-to-face customer service skills
    • Polite and well spoken
    • Proven communication and relationship-building skills
    • Experience of managing information efficiently with CRM systems
    • Proficiency in Microsoft Office suite
    • Knowledge of/interest in the corporate hospitality market