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    Ticketing and Membership Executive

    White Hart Lane

    We seek a highly motivated individual to work as part of a busy team. Ideally you will have relevant experience in the sporting industry. Excellent communication skills and customer service experience are essential.

    The role will involve standard working hours of 9.30am – 5.30pm Monday to Friday. In addition the successful candidate will be required to work all first team home fixtures, including weekends, evenings and public holidays. Excellent time management skills as well as the ability to work under pressure are essential.

    • To be part of the Club’s Ticketing and Membership team, carrying out a variety of roles including handling sales and enquiries/complaints via telephone, email and face-to-face
    • Deliver a first-class level of customer experience to all supporters contacting the Ticket Office either face-to-face, in writing or by telephone
    • Working at all first team home fixtures, as well as other events as required
    • Well organised and able to work in a fast changing, high-pressured environment
    • Strong written and verbal communication skills are essential
    • Accuracy and attention to detail are essential in this role, which includes cash handling and reporting
    • Good IT knowledge is required
    • Experience in a ticketing environment and working with ticketing systems is desirable
    • Experience in a customer facing role is a requirement

    All applicants should supply a full CV stating current salary to:

    Mrs A Vetere
    Tottenham Hotspur Football Club
    Lilywhite House
    782 High Road
    Tottenham
    London
    N17 0BX

    ann.vetere@tottenhamhotspur.com

    Closing Date: 10th July 2015

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    Tottenham Hotspur Traineeship

    Tottenham Hotspur Foundation

    Tottenham Hotspur Foundation is offering you the opportunity of a Coaching Traineeship at White Hart Lane stadium. During this 12 week traineeship in Administration, Education, Health or Community Development you will be placed with the appropriate team in the foundation office during the 12 week placement. The eligibility criteria we are looking for is, 16-18 year olds, unemployed and not in full time education. Next to this, you cannot hold a qualification higher than a level 2 or equivalent.

    The Traineeship has 3 key elements:

    • Work experience with Tottenham Hotspur 
    • Foundation Principles of Sports Coaching 
    • L1 Award in Employability and Customer Service

    Position: Full Time Community Coach

    Detailed Requirements:

    • Be self-motivated, committed and reliable once assigned work.
    • Deliver a variety of comprehensive coaching activities that maintain and meet the needs of individuals or groups delivered to, in line with syllabus (or National Curriculum) or to achieve desired outcomes.
    • Work with individuals and/or groups from a range of backgrounds.
    • Be responsible for the correct use and safe keeping of equipment and facilities allocated to coach/session and update risk assessments accordingly.
    • Build and support positive working partnerships with existing/new key partners to receive continued funding for delivery of programmes.
    • Maintain high standards of professional behaviour towards colleagues, young people with whom we engage and the wider general public when working for THF.
    • Develop professional and supportive relationships with the young people engaged through session delivery.
    • Undertake regular professional development days as set by THF in order to continue your own personal development, whilst allowing us to continue setting a bench mark within the industry.
    • Undertake administrative tasks related to the sessions/ tasks, including updating registers, consent forms, risk assessment, incident and accident forms, writing case studies that demonstrate impact of projects, and recording any outcomes and accreditations achieved by participants using relevant monitoring and evaluation systems.
    • Have knowledge and experience of working in diverse settings, such as housing estates, youth clubs, leisure centres, public parks and open spaces, schools and Post 16 colleges.
    • Have up to date knowledge of, and adhere to, all Tottenham Hotspur policies and procedures, including those relating to Safeguarding, Health and Safety and emergency procedures, including those of venues where you may be based.
    • Undertake other duties as required to ensure efficient delivery of Tottenham Hotspur Foundation sessions.

    All those who are committed to completing the traineeship, will start ASAP.

    To secure a place or/and an information pack please contact: Mathijs Leenhouts mathijs.leenhouts@tottenhamhotspur.com, or call 0208 3655176

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    Academy Driver

     
    The Academy is looking for two Minibus Drivers to form part of the Academy Transport team at our Enfield Training Centre. The primary function will be to transport the Academy Scholars (16-21 year-olds) from their Host Family accommodation in the Enfield/Cheshunt areas to our Enfield Training Centre. From time-to-time there will also be airport transfers and Day Release pick-ups from local schools or train stations.  

    Timings 

     
    For Academy Scholars, first pick up is approximately 6.30am in Enfield, Northaw or Great Amwell, collecting a number of boys on a 9-seater minibus, before arriving at the Training Centre between 8.00-8.30am. Morning runs are from Monday to Saturday (the timing of the Saturday run will depend on whether the fixture is home or away).

    The evening run leaves the Training Centre at 6.00pm on a Monday, 5.00pm Tuesday to Thursday, and 3.00pm on a Friday. On Saturday there are four full-time boys who require transport back to their Host Family (the timing will depend on whether the fixture is home or away). 
     
    Drivers are employed on a casual basis, and are paid on an hourly rate (approximately 16-24 hours per week with occasional extra hours).
     
    Day Release transport would typically be between 1.00-2.00pm, Monday to Thursday, and this would be shared between the Transport Team, as would airport transfers.  

    Remuneration

     
    Mini Bus Rate HOURLY RATE
    Standard £10.50 per hour
    Unsociable (00:00 - 06:00) £17.50 per hour
    Please click here for a full Job Description.
     
    If you have a full, clean driving licence, are skilled at working with young people, and are looking for a part-time job and these hours are suitable to you, please download the application pack by clicking here.
     
    Once complete, please email it to academy@tottenhamhotspur.com or post to:
     
    Luke Godfrey,
    Tottenham Hotspur Academy,
    Hotspur Way,
    Enfield,
    EN2 9AP
     
    This role will have regular contact with children and it is therefore required by law to have a DBS Enhanced Criminal Record Check with children’s barred list check.