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    Tottenham Hotspur Football Club

    Full-time Retail Assistant - Stevenage
    Telesales Executives
    Match Day Sales Assistants

    Tottenham Hotspur Foundation

    Tottenham Hotspur Traineeship

    Match Day Retail Security Assistants 

    The Club is searching for Match Day Retail Security Assistants to work in its busy stadium shops during the 2016/17 season. Successful candidates will be involved in greeting customers at entry points, checking bags upon alarm activation, being vigilant on the shop floor to prevent thefts, and approaching customers who may be involved in suspicious activity.

    We are looking for candidates who are confident, self-motivated, service-oriented and are willing to work as part of a team. Full training will be given, but some customer service experience is an advantage.

    All candidates should be flexible and able to take on work during First Team home matches, to include Saturdays, Sundays, mid-week evenings and Bank Holidays. They should also be of legal employment age and have the right to work in the UK.

    To apply, please email a CV and short covering note, to: Mandeep.gora@tottenhamhotspur.com                         

    Closing deadline for applications is 29 July, but you are encouraged to send your application in as soon as convenient.

    Tottenham Hotspur Football Club welcomes applications from everyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    Full-time Retail Assistant

    STEVENAGE STORE

    An opportunity has arisen for a bright and enthusiastic person to join the team at the Club’s Stevenage store as a full time Retail Assistant. The position would suit a candidate who values great customer service and satisfaction and who enjoys dealing and interacting with the general public.

    All applicants must have a flexible attitude and be team players. The hours of work are 9.30am to 5.30pm, 35 hours per week in total, to include weekend work.

    Closing deadline: 7 July 2016

    To apply, please send a full CV short covering note, to: deborah.croucher@tottenhamhotspur.com.

    Alternatively, please send a hard copy of your CV to the following address:

    Mrs Deborah Croucher
    Spurs Shop
    Unit 6a
    The Westgate Shopping Centre
    Stevenage
    Herts
    SG1 1QR

     

    Telesales Executives

    The Club is seeking two bright and energetic Telesales Executives to work within its Hospitality Sales department, so as to cater for the increased sales opportunities generated by the new stadium project.

    The two Execs will be primarily focused on maximising appointments to the Spurs Marketing Suite through targeted Telesales. They will also sell Corporate Box and Premium Lounge offerings for the new stadium, either meeting or exceeding their individual targets.

    The positions will involve full time hours to include shift-work during occasional early mornings, evenings, weekends and/or Bank Holidays, so flexible candidates are sought. It is essential that all applicants have an interest or desire to work in sales.

    KEY RESPONSIBILITIES

    Contact existing, lapsed and prospective customers with a view to securing viewings to the Spurs Marketing Suite

    Identify and proactively instigate telesales client interactions through reliable research

    Deliver on individual and team sales targets

    Facilitate the delivery of individual sales and appointment targets

    Represent the Club positively at match days, PR events, exhibitions and conferences, with a view to maximising sales

    Negotiate closure of all sales and manage handover to Sales Support Team

    Deliver timely sales reports to line manager

    Track weekly performance against agreed targets and manage sales pipeline  

    Support the Hospitality sales team during periods of peak activity, as required

    REQUIRED PERSONAL ATTRIBUTES

    Excellent communicator with impeccable telephone manner

    Gifted negotiator and influencer

    Creative, energetic and target driven

    Thrives under pressure

    Can work under own initiative but is a supportive team member

    REQUIRED SKILLS AND EXPERIENCE

    At least 1 year’s experience in a customer facing or telesales role

    Experience of strategic prospecting and cold calling capability at executive level

    To apply, please send a CV and covering letter of no more than 500 words, to hospitalityrecruitment@tottenhamhotspur.com. In your cover letter, please include:

    Your current salary
    Your desired salary
    Your notice period
    Whether you have the right to work in the UK
    Details of your interest in sales

    Applications will be reviewed on an ongoing basis so you are encouraged to send materials in as soon as possible.

    Match Day Sales Assistants

    The Club is searching for Match Day Sales Assistants to work in its busy stadium shops during the 2016/17 season. Successful candidates will be involved in selling merchandise, providing excellent customer service, operating tills and handling cash, replenishing stock, and maintaining great shop floor presentation.

    We are looking for candidates who are confident, self-motivated, service-oriented and are willing to work as part of a team. Full training will be given, but some good customer service and/or retail experience is an advantage.

    All candidates should be flexible and able to work during all First Team home matches, to include Saturdays, Sundays, mid-week evenings and Bank Holidays. They should also be of legal employment age and have the right to work in the UK.

    To apply, please email a CV and short covering note, to: Mandeep.gora@tottenhamhotspur.com  

    Closing deadline for applications is 30 June but you are encouraged to send your application in as soon as convenient.

    We welcome applications from everyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    Tottenham Hotspur Traineeship

    Tottenham Hotspur Foundation

    Tottenham Hotspur Foundation is offering you the opportunity of a Coaching Traineeship at White Hart Lane stadium.

    During this 12 week traineeship in Administration, Education, Health or Community Development you will be placed with the appropriate team in the foundation office during the 12 week placement.

    The eligibility criteria we are looking for is, 16-18 year olds, unemployed and not in full time education. Next to this, you cannot hold a qualification higher than a level 2 or equivalent.

    The Traineeship has 3 key elements:

    • Work experience with Tottenham Hotspur Foundation
    • Principles of Sports Coaching
    • L1 Award in Employability and Customer Service

    Position: Full Time Community Coach

    Detailed Requirements:

    • Be self-motivated, committed and reliable once assigned work.
    • Deliver a variety of comprehensive coaching activities that maintain and meet the needs of individuals or groups delivered to, in line with syllabus (or National Curriculum) or to achieve desired outcomes.
    • Work with individuals and/or groups from a range of backgrounds.
    • Be responsible for the correct use and safe keeping of equipment and facilities allocated to coach/session and update risk assessments accordingly.
    • Build and support positive working partnerships with existing/new key partners to receive continued funding for delivery of programmes.
    • Maintain high standards of professional behaviour towards colleagues, young people with whom we engage and the wider general public when working for THF.
    • Develop professional and supportive relationships with the young people engaged through session delivery.
    • Undertake regular professional development days as set by THF in order to continue your own personal development, whilst allowing us to continue setting a bench mark within the industry.
    • Undertake administrative tasks related to the sessions/ tasks, including updating registers, consent forms, risk assessment, incident and accident forms, writing case studies that demonstrate impact of projects, and recording any outcomes and accreditations achieved by participants using relevant monitoring and evaluation systems.
    • Have knowledge and experience of working in diverse settings, such as housing estates, youth clubs, leisure centres, public parks and open spaces, schools and Post 16 colleges.
    • Have up to date knowledge of, and adhere to, all Tottenham Hotspur policies and procedures, including those relating to Safeguarding, Health and Safety and emergency procedures, including those of venues where you may be based.
    • Undertake other duties as required to ensure efficient delivery of Tottenham Hotspur Foundation sessions.

    To secure a place or/and an information pack please contact: Mathijs Leenhouts mathijs.leenhouts@tottenhamhotspur.com.