This course aims to develop team leadership and customer
service skills that will equip you with the required knowledge and
understanding to lead teams and deliver exceptional customer service in a
constantly changing climate. The programme leads to Level 2 nationally recognised qualifications in Team Leading and Customer Service.
The programme will be delivered
through workshops at Tottenham Hotspur Foundation and will be mainly practical
Assessment is through multi-choice papers and a workbook.
Throughout the programme you will be
developing key core competences necessary for employment:
How to apply
To be eligible for this free
programme, you will need to be 19 years or older (as of 31/8/13) and on
benefits (JSA, ESA, Universal credits etc).
You will need to commit to the whole
programme to complete the two qualifications so we are looking for dedicated
individuals who want to achieve and further their career opportunities.
For more information please contact Julius
Elster at Tottenham Hotspur Foundation on 020 8365 5138
Please email firstname.lastname@example.org by Tuesday 10 June 2014 to register your interest
The delivery of this programme is over 5-6 days.
The course runs on the following dates
Roles and Responsibilities of a Leader
Motivating the Team to Perform
Dealing with Conflict and Maintaining
Developing Yourself as a Team Leader
Problem Solving and Decision Making
Communicating with customers
Assessments – multi-choice
Developing the Team
Understanding the customer
Meeting customer expectations
Delivery exceptional service
Health and Safety – risk assessments
Supporting the customer service environment
Recap, catch up and completion
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